CUSTOMER SERVICE

Our Customer Service Specialists do more than just answer email enquiries. They take the time to know your business inside and out, and learn how to respond to a question the same way you would. They understand why building rapport with your audience is vital. They can also manage your e-commerce platforms, and resolve purchasing enquiries or issues. Hire a Customer Service Specialist so your customers always have someone to speak to who genuinely knows and cares about your business.

  • E-Commerce

    Those running product-based businesses will know all too well the time investment required when handling customer queries, changes, returns and shipping issues. That’s why our Customer Service Specialists can work within your e-commerce platform, make changes as needed, resolve and troubleshoot as part of their service.

  • Inbox Management

    Prompt email replies to your customers are arguably one of the most important procedures your business can have, particularly when there is a sale at stake. Our Specialists can not only monitor your customer service inbox but they can help craft personable and professional responses to protect your business.

  • Virtual Reception

    We know that in some industries, having someone there to simply pick up the phone can make all the difference. That’s why you hire your Customer Service Specialist to hold dedicated hours that they can answer the phone for your customers. We’ll even help you set up the number diversion settings.

  • Online Hosting

    Have your Specialist host your webinar or group Zoom meeting by managing your waiting room, chat / questions and troubleshooting connection issues.

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